Frequently Asked Questions
Good questions. Personal answers.
Can I try a mattress before ordering?
Yes. Visit Organic Mattress House by appointment in South Austin. Send Nate your preferred day and time, and we’ll reply to confirm the visit.
How do I choose a mattress?
Start with your preferred size and feel. Cradle Adapt combines latex and contouring foam. Traditional Natural Firm offers a familiar feel with cotton and Talalay latex. Max Airflow Natural Euro Top adds a breathable cotton mesh top. Fully Organic Cradle Coil Plush pairs a plush surface with Cradle Coil support. Nate can help you compare them.
Which sizes and firmness options are available?
The collection includes Twin, Twin XL, Full, Queen, King and California King. Cradle Adapt, Traditional Natural Firm and Max Airflow Natural Euro Top offer Firm, Medium and Soft variants. Cradle Coil Plush has a plush feel. Check each product page for its available options and current price.
What materials are used?
Materials vary by model. The collection includes cotton, wool, Talalay latex, coils and foam comfort layers. Read the individual product description, and ask Nate for the material specifications or certification documentation for the exact mattress you are considering.
How does delivery work?
We offer free U.S. home shipping and white-glove delivery and setup options. Contact Nate with your ZIP code to confirm timing, service availability and any setup charges.
What is the warranty?
Our mattresses come with a 20-year warranty. Ask for the applicable coverage, exclusions and claim process before ordering.
Are financing options available?
Ask Nate about current financing options and terms. Available plans and eligibility depend on the provider and your application.
What about returns or exchanges?
Before ordering, review the store’s published policies and ask Nate to explain the terms that apply to your mattress.